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IT’S NOT ABOUT WHAT HAPPENED 

IT’S ABOUT HOW YOU RESPOND

Airline Crisis Management Plan

Airline Emergency Response Plan & Incident Management System 


Welcome to the world of ACE-IMS, the leading edge online Airline Crisis and Emergency Incident Management System designed with one purpose in mind; Limiting The Potential Disruption Caused By An Airline Crisis.

 

Designed to support the entire airline crisis life-cycle. ACE-IMS is a web-based and interactive incident management system supporting you through everything from risk assessment to action planning as well as passenger and family support and After-Action-Reviews. ACE-IMS can be accessed from a PC, Apple or Android device. Designed For Airlines, By Airlines

 

AIRLINE CRISIS MANAGEMENT PLAN

No generic – all-disaster types templates found here. We start with the exact, airline industry-specific ACE-IMS template you need. We fine tune your system. We customize your system and ensure that ACE-IMS fits seamlessly into your existing crisis and emergency response procedures and protocols. During the discovery phase, we collaborate with your assigned project manager to produce a step -by-step personalization and launch of your system.

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    PERSONALIZED BRANDING

      • User login page
      • Brand logo
      • Policy statement
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    LOCATIONS & CONTACTS

      • Destination stations
      • Satellite maps
      • Facilities, contacts and suppliers
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    LIBRARIES

      • Generic files & folders
      • Press statement templates
      • Manifest import templates
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    CLIENT DEFINED USERS

      • Groups
      • Permissions & access levels
      • Positions & titles

IT’S NOT ABOUT WHAT HAPPENED

IT’S ABOUT HOW YOU RESPOND 

Interactive Crisis Management Guides. Is it a team or a group?

Move away from checklist dependency. Create and assign a risk-based, prioritized Incident Action Plan within minutes using our fully automated, incident specific, size-up, risk assessment and action plan crisis management guide program.

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BUSINESS-CRITICAL SOLUTIONS

BUSINESS-CRITICAL SOLUTIONS

ACE-IMS provides a common operating picture across all departments in both PC & Mobile functionality. Your team can see at a glance the status of the incident and make better-informed decisions

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PASSENGER, CREW & FAMILY INFORMATION

PASSENGER, CREW & FAMILY INFORMATION

Where & when you need it: Everywhere & NOW Real-time updates – Any location – Any device Calls-of-enquiry logging – Passenger matching Passenger & family groups – Primary contacts Passenger & crew manifest import

WHO ARE RESPOND.HOW?

Airline Crisis Management

We are dedicated to providing our clients with an ever-improving airline crisis response plan tailored specifically to the individual’s client’s needs.

We strive to create an engaging and enjoyable experience which involves all of your system users and trainees, rendering your employees better prepared and confident in themselves and the safety systems that you have in place. With well over 40 years of experience in the emergency response industry, we are well-versed and better equipped than most, when it comes to the harsh realities that airliners face during the unfortunate event of a crisis scenario.

Simply put; we understand the gravity of the decisions that your employees are faced with and it is our mission to provide them with the tools and the experience to tackle those challenges head-on, absent doubt.

HOW DO WE OPERATE?

Airline Crisis Management Clients Trust Us

With experience, enthusiasm and innovation. Again, we have been working with airliner companies in the emergency response industry for over four decades. In that time, we have developed a wealth of reliable systems that continue to evolve with each interaction.

In order to tailor our services to you, specifically, we employ observation. Through listening, learning and consulting we are able to identify the problem areas which need working on. Our inherent empathetic and consultative approach has allowed us to build strong, long-lasting and effective partnerships with our clients over the years.

In addition to identifying the problem areas, we work closely with you to compile a clear list of desired outcomes. Following that, our core team of industry specialists will work tirelessly in conjunction with you and your employees in order to achieve that end and reach your group objectives.

We always deliver. At respond.how we take great pride in solving problems to the highest degree. There are few industries that have quite as much at stake, particularly when you’re charged with the safety of 200 souls at 35,000 feet. So, problem-solving is what we do, and we endeavour to share our innovative incident management systems with our valued clients in an easy, accessible and engaging fashion.

FUNCTIONALITY TO EMPOWER

 

The ACE-IMS system comes packed with the following powerful functionalities and panels –

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    • Incident Details Panel

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    • Logged-in Users & Positions

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    • Activity Log

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    • Significant Events

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    • Situation Reports

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    • Facilities

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    • Contacts

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    • Suppliers Panel

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    • Passengers Panel

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    • Families & Friends Panel

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    • Incident Files Panel

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    • Maps Panel

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    • Press Statements Panel

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    • Incident Action Plan Panel

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    • Reports Panel

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    • File Library Panel

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    • Tutorials Panel

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    • After Action Review Panel

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    • User Assessment Panel

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    • Expense Claim Panel

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    • Checklists Panel

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    • Crisis Management Guides Panel

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    • Incidents Panel

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    • Import Passenger Data Panel

THE KEY TO OUR SUCCESS

ACE-Airline Emergency Incident Management System

The key to running a successful and effective ACE-IMS (Airline Crisis & Emergency Incident Management System), is in the details. There are many crisis scenarios that airliners can be faced with and naturally, you’ll need the appropriate systems in place in order to achieve the safest and most effective resolution, should such an event occur.

With over four decades in the industry, we have a keen eye for the details and are forever refining our ACE-IMS, providing thorough and well-thought-out training programmes. If you’d like to explore Emergency Response Plan’s further, read on for additional information and a closer look into what they entail.

WHEN AN AIRLINE CRISIS OCCURS – HOW WILL YOUR AIRLINE RESPOND?

YOUR INITIAL RESPONSE WILL OFTEN DICTATE THE LEGACY OF THE INCIDENT

NO ADDITIONAL COST
The ACE-IMS user training is easily and effectively provided to all your in-house & outsourced response team members. And leaves your training budget intact

Airline Crisis Management

TRAINING SOLUTIONS – WEB-BASED TRAINING SOLUTIONS
Training your global response team how to use ACE-IMS is so easy. The on-board, multi-lingual, ACE-IMS user guides and tutorial videos enables training for individuals or groups of any size – anytime, anywhere. Even during a live incident!

Airline Crisis Management

WEB-BASED USER ASSESSMENTS
On-board, web-based, multilingual ACE-IMS user assessment program. Why wait? Assessment results, certificates and summary reports are instantly emailed to the students and your training department

Airline Crisis Management

CRISIS & EMERGENCY MANAGEMENT TEAM TRAINING
We’ll train you on your turf; Our on-site practical training teaches your crisis and emergency management team to maximize their response capability and learn effective use of the ACE-IMS crisis management guides

OUR MISSION: Airline Crisis Management

RESPOND.HOW is committed to providing leading-edge solutions to empower airlines to better serve and support passengers, staff, their families and stakeholders during a crisis and emergency response. We provide solutions for Airline Crisis Management.

SOME FACTS

Students Trained

Training Courses Delivered

Clients

OUR SOLUTION

ACE-IMS is focused towards management of airline crisis.

OUR TESTIMONIALS

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